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Ultimately, the player received the refund after more than ten days. The complaint was considered resolved following the player’s confirmation of the refund. The player from Japan deposited 300 euros and claimed a welcome bonus, following all terms and conditions. Despite completing the required bets, his winnings were confiscated without a clear explanation. Browse all bonuses offered by Joy Casino, including their no deposit bonus offers and first deposit welcome bonuses. The minimum withdrawal amount is usually $20, while the maximum limit varies depending on the player’s VIP status and the payment method used.
To verify your account, you need to provide a document that confirms your identity (passport ジョイカジノ, ID card, driver’s license). I’m Nathan, the Head of Content and a Casino Reviewer at Playcasino.com. I started my career in customer support for top casinos, then moved on to consulting, helping gambling brands improve their customer relations. With over 15 years in the industry, I enjoy writing honest and detailed casino reviews.
